Customer Engagement Development Manager
Take your career into top gear
Konecranes is a world-leading group of Lifting Businesses™, serving a broad range of customers, including manufacturing and process industries, shipyards, ports and terminals. Konecranes provides productivity enhancing lifting solutions as well as services for lifting equipment of all makes. The Group has 18,000 employees at 600 locations in 50 countries. Konecranes class A shares are listed on the Nasdaq Helsinki (symbol: KCR).
Our business is divided into three Business Areas – Service, Industrial Equipment and Port Solutions – each contributing approximately one-third of Group sales. The Group’s brand strategy is based on the corporate Konecranes master brand, which is complemented by the Demag and MHE-Demag brands and a portfolio of freestanding power brands including R&M, SWF Krantechnik, Verlinde and Donati. On top of that TBA Group is also part of the Konecranes Group’s brand portfolio.
Konecranes Service offers specialized maintenance services and spare parts for all types and makes of industrial cranes and hoists. Konecranes Industrial Equipment provides an extensive range of industrial cranes, from components and light duty applications to demanding process use and solutions. Konecranes Port Solutions provides equipment, software and service for the container handling industry.
We are looking for a Customer Engagement Development Manager to join our team
Port Services Business Unit provides maintenance services globally to port and terminal operators. Now, we are now looking to strengthen the team with a Customer Engagement Development Manager, a dedicated professional who will take a responsibility for managing the Customer Engagement (CE) development for Port Solution Business Area.
In this role as Customer Engagement Development Manager you will work in a customer focused organization supporting customers around the world. Your main job is to lead development in Customer Engagement process which is one of the most critical processes in Port Services. You will succeed in this role, if you are self-motivated and active, and you thrive in a global, matrixed, dynamic environment.
Key responsibilities
– Manage Global CE processes and tools in Ports Solutions
– Manage and own CE product backlog and requirement development
– Collaborate and align with multiple teams and business units
– Prioritize work based on business value creation
– Ensure business vision implementation as part of the CE roadmap
– Constantly drive to improve CE based on findings, insights and analytics
– Harmonize and extend global CE tools and processes in Port Solutions
We expect you to have:
– 3+ years’ experience in customer engagement, ticketing, feedback tools and processes in global B2B service business – industrial equipment business experience is considered very useful
– Hands-on approach to problems and development mindset
– Excellent communication skills and a proven ability to influence and collaborate across all levels
– Technical or commercial university degree in a suitable area
– Experience with Salesforce Service Cloud development and implementation
– Experience in working in a fast phased multifunctional and -cultural environment
– Experience in Agile development methods and value creation
Why join us
Port Services operational excellence function is a small business-driven organization that is committed to continues improvement, and this team facilitates other teams by developing digital solutions, giving trainings for new tools or processes, and providing and gathering data. We provide our customers with expert advice how to digitalize their maintenance activities.
We offer you an interesting position in global multicultural environment, with opportunities to grow along the position and the company. We are constantly looking to improve the wellbeing of our employees at work as well as on leisure time. We offer our employees a flexible work environment tailored to your life situation as well as performance-based incentives, comprehensive occupational healthcare and insurance, and take part in the employee stock ownership program.
Our primary megatrends
1
Sustainability
Supporting customers in reducing their environmental footprint and in their shift to a low-carbon future.
2
Geopolitics
Geopolitical shifts reflect into our operating environment and conditions of businesses across the world.
3
Digitalization
Presents us with great opportunities to automate equipment, processes and entire customer operations.
4
Productivity
Productivity is a continued priority for businesses, especially in capital-intensive industrial production.
About Us
PATH TO SUCCCESS
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So, wherever you are on your career path, there has never been a better time to join Konecranes.
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